SODO DE YUGEN – Legal Policies

Last updated: September 2025

Terms & Conditions

1. Products & Services

SODO DE YUGEN offers curated luxury Japanese skincare and beauty products. We reserve the right to modify, update, or discontinue any product at any time without prior notice.

2. Orders & Payments

All orders are subject to acceptance and product availability. Payments are securely processed via trusted third-party gateways. Prices are displayed in AED and may be subject to VAT where applicable.

3. Shipping & Delivery

We aim to dispatch orders promptly. Delivery times vary by location. SODO DE YUGEN is not liable for courier or customs delays.

4. Returns & Refunds

Due to the nature of cosmetics/skincare, opened or used items cannot be returned. Unopened products may be returned within 7 days if in original packaging. Damaged or incorrect items must be reported within 3 days.

5. Intellectual Property

All website content – including logos, images, and product descriptions – is the intellectual property of SODO DE YUGEN and may not be copied or used without permission.

6. Governing Law

These terms are governed by UAE law. Any disputes fall under the exclusive jurisdiction of UAE courts.

7. Contact

For questions: info@sododeyugen.com

Privacy Policy

1. Information We Collect

We collect name, email, phone, billing/shipping address, payment details, and technical data such as cookies/IP.

2. How We Use Your Information

To process orders, provide customer support, improve services, send promotional emails (with consent), and comply with UAE law.

3. Sharing Your Information

We do not sell or rent your data. We may share it with payment processors, couriers, or legal authorities.

4. Cookies & Analytics

We use cookies to improve browsing experience. You can disable cookies in your browser settings.

5. Data Security

We use strict measures to protect personal data, but no system is 100% secure.

6. Your Rights

You may access, update, or delete your data anytime by contacting info@sododeyugen.com.

7. Governing Law

This policy is governed by UAE law.

Refund & Return Policy

1. Eligibility

Only unused and unopened products in original packaging may be returned within 7 days.

2. Non-returnable Items

Opened/used skincare, cosmetics, gift cards, and final sale items cannot be returned.

3. Damaged or Incorrect Items

Report within 3 days of delivery with photo evidence for replacement or refund.

4. Refund Method

Refunds are processed to the original payment method within 7–14 business days after approval.

5. Return Shipping Costs

Customers cover return shipping unless the item was defective or incorrect.

6. Contact

For returns: info@sododeyugen.com